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White Sand and Stone

Cancellation Policy & Session Guidelines

 

Your time, energy, and commitment are truly valued. These session policies are here to support clear boundaries, mutual respect, and a smooth working relationship.

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Cancellations & Refunds

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  • Cancel within 2 hours of payment:
    You’ll receive a full refund — no questions asked.

  • Cancel any time after the 2-hour window:
    Your purchase becomes non-refundable.

 

This policy supports the time and energy dedicated to each client, and helps keep scheduling fair and consistent.

 

Package Timeframes

 

To get the most out of your therapy or coaching journey, please ensure sessions are booked and used within the timeframes below:

  • Your first session must take place within 1 month of purchase.

  • 1-Month RTT + 1-Month Coaching Package:
    All sessions must be completed within 2 months of the purchase date.

  • 3-Month Coaching Package:
    All sessions must be completed within 4 months of the purchase date, unless otherwise agreed in writing.

 

Any unused sessions after the deadline will be forfeited and are non-refundable.

 

Late Arrivals

 

To protect the quality of your experience and the flow of the day:

  • If you arrive more than 10 minutes late, your session will be cancelled, and the full session fee will apply.

 

Therapist Cancellations 

 

In rare circumstances, I may need to cancel or reschedule your session. If this happens, you’ll be offered alternative appointment times as soon as possible.

 

How to Cancel or Reschedule

 

To cancel or reschedule, please contact me as soon as possible:

Include:

  • Your full name

  • The date and time of your session

  • Whether you wish to cancel or reschedule

 

Your request will only be confirmed once you receive a reply.

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Thank You

 

These policies are in place to create a clear and supportive experience for everyone. If you have any questions, feel free to reach out.

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